A check engine light comes on. The driver calls 3 shops. Two go to voicemail. You answer in 2 rings, quote a diagnostic fee, and book the appointment. That is a $400 diagnostic that turns into a $1,200 repair. Crixin makes sure you always answer first.
Auto repair shops miss 35% of incoming calls
Every missed call is a customer your competitor gets
Your mechanics are under cars. Your service advisor is writing up an estimate. The phone rings and nobody can answer. That caller drives to the shop down the street.
Auto repair shops miss 35% of incoming calls
Is my car ready? What was the estimate? When can I pick it up? These calls are necessary but they pull your service advisor away from writing work orders and managing the shop floor.
30-40% of shop calls are status inquiries on existing jobs
A new customer calling with a noise, leak, or warning light is high-value. They need a diagnosis, then likely a repair. One missed call is $500-$2,000 in lost work.
Average lost repair value from a missed call is $600-$1,200
How Crixin works for auto repair shops
Books oil changes, diagnostics, brake jobs, and other services. Collects vehicle year, make, model, and problem description.
Answers status questions about vehicles currently in the shop using job information you provide. Customers get updates without interrupting your advisor.
Quotes prices for common services — oil changes, tire rotations, brake pads, diagnostics — based on your rate card.
Answers basic questions about your warranty policies and can direct customers to manufacturer recall resources.
Provides after-hours drop-off instructions, key drop locations, and towing coordination details to callers who need them.
The math is simple
14
Missed calls per week
$350
Avg. revenue per call
$254,800
Lost annually
At 14 missed calls/week and $350 average revenue per call, you are losing roughly $21,217/month. Crixin starts at $99/month — it pays for itself if it captures just one extra call.
Common questions about Crixin for auto repair shops
Set up in under 5 minutes. No credit card required. No contracts. If you do not love it, you have lost nothing.
No credit card required. No contracts. Cancel anytime.