Your front desk puts patients on hold for 8 minutes. 30% hang up and call another practice. Each lost patient is worth $2,000+/year in visits. Crixin answers in 2 rings, schedules appointments, and handles routine inquiries — so your staff focuses on patients in the office.
30% of patients who are put on hold hang up and do not call back
Every missed call is a customer your competitor gets
Medical office phone systems are overwhelmed. Patients calling to schedule, refill, or ask a question wait 5-15 minutes on hold. Many hang up and find a new provider — permanently.
30% of patients who are put on hold hang up and do not call back
Traditional medical answering services use operators who do not know your practice. Messages are garbled, urgent calls are misrouted, and patients feel like they are talking to a stranger.
40% of patient calls occur outside office hours
Prescription refill requests, appointment confirmations, insurance questions, and lab result inquiries flood your front desk. Each call takes 3-5 minutes of staff time that could be spent on in-office patient care.
Medical offices receive 50-150 calls per day, 60% are routine
How Crixin works for medical offices
Books appointments for physicals, follow-ups, and specialist visits. Collects patient name, DOB, insurance, and reason for visit.
Takes refill requests with medication name, pharmacy, and patient details. Sends the request to your nursing staff for approval.
Asks appropriate symptom questions and routes urgent calls to your on-call provider. Non-urgent callers are scheduled for the next available appointment.
Answers questions about accepted insurance plans, copays, and billing procedures based on your office policies.
Directs patients to your patient portal for results and schedules callback appointments with nursing staff for questions.
The math is simple
25
Missed calls per week
$200
Avg. revenue per call
$260,000
Lost annually
At 25 missed calls/week and $200 average revenue per call, you are losing roughly $21,650/month. Crixin starts at $99/month — it pays for itself if it captures just one extra call.
Common questions about Crixin for medical offices
Set up in under 5 minutes. No credit card required. No contracts. If you do not love it, you have lost nothing.
No credit card required. No contracts. Cancel anytime.